Maintenance & reporting issues
6 questions · Who pays for what, urgent issues, how to report community problems.
Landlord vs tenant: who pays for what?
Major issues are landlord; minor wear and a small per-incident threshold (typically AED 500–1,000) sit with the tenant.
AC servicing — frequency and typical cost
Filters monthly, deep service every 6 months. Expect AED 150–400 per unit per service in Dubai.
A leak or burst pipe — what to do first
Stop water at the main, kill power if it's near electrics, document, then call the building/landlord. Don't wait — water damage compounds.
Reporting a community-wide issue (potholes, lighting, security)
Most master-developer communities have an app or hotline. For roads outside private communities, use the RTA or municipality channels.
How to report an issue on Sukkan
Sign in, open the Issues area, describe what happened with photos and location. We track it, anonymise it, and surface community-wide patterns.
What we do (and don't do) with your reports
We aggregate. We anonymise. We escalate patterns. We don't share your identity, sell your data, or contact developers on your behalf without permission.