Maintenance & reporting issues Updated May 2026

Reporting a community-wide issue (potholes, lighting, security)

Most master-developer communities have an app or hotline. For roads outside private communities, use the RTA or municipality channels.

Where you report a community issue depends on whose land it sits on.

Inside a master-planned community

  • Most master developers run a resident app or portal (Emaar's "ECM", Nakheel's "MyNakheel", DAMAC's portal, etc.). Use that for things on the master developer's roads, parks, lighting, and security.
  • For your specific building (lift not working, lobby AC, common-area lights), use your building management company — they're listed on Mollak.

Outside private communities

  • RTA for public roads, traffic lights, signage, bus stops, taxi complaints. Channels: 8009090 hotline, the RTA app, and the Dubai Now app.
  • Dubai Municipality for waste, public health, food safety, public parks. Channels: 800900, the Dubai Municipality app, Dubai Now app.
  • DEWA for power outages and water issues affecting the area. 991 hotline and DEWA app.
  • Police 999 for anything safety-related. 901 for non-emergency police.

Tips that get faster results

  • Photo + exact location (drop a pin in the app).
  • Reference number. Save it. Follow up at the 7-day mark.
  • For broader patterns (potholes that keep coming back, security gaps), report through your Owners Committee — collective complaints carry more weight.

Sources: RTA, Dubai Municipality, DEWA published channels.

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Related questions

Landlord vs tenant: who pays for what?

Major issues are landlord; minor wear and a small per-incident threshold (typically AED 500–1,000) sit with the tenant.

AC servicing — frequency and typical cost

Filters monthly, deep service every 6 months. Expect AED 150–400 per unit per service in Dubai.

A leak or burst pipe — what to do first

Stop water at the main, kill power if it's near electrics, document, then call the building/landlord. Don't wait — water damage compounds.
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