Maintenance & reporting issues
Updated May 2026
What we do (and don't do) with your reports
We aggregate. We anonymise. We escalate patterns. We don't share your identity, sell your data, or contact developers on your behalf without permission.
Sukkan is a community-run platform. Trust is the only currency we have, so this matters.
What we do
- Aggregate issues across the community to spot patterns no individual resident can see.
- Anonymise reports shared in the community feed — your name and unit are stripped.
- Escalate to the relevant Owners Committee, master-developer service team, or public authority — but only with your permission, and only as anonymised patterns unless you specifically ask us to use your name.
- Publish trend summaries in the news section when something is broadly relevant.
What we don't do
- We don't share your identity with developers, brokers, or government bodies without your explicit consent.
- We don't sell data. We have no advertisers and no commercial partnerships.
- We don't replace official reporting. Always file with DEWA / RTA / Police / your building management for anything time-sensitive.
- We don't store documents like Ejari, title deeds, bank statements, or Emirates IDs. We don't ask for them.
If you want a report deleted, ask — we'll remove it from your workspace and the community feed.
See also the About Sukkan Dubai page.
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Related questions
Landlord vs tenant: who pays for what?
Major issues are landlord; minor wear and a small per-incident threshold (typically AED 500–1,000) sit with the tenant.
AC servicing — frequency and typical cost
Filters monthly, deep service every 6 months. Expect AED 150–400 per unit per service in Dubai.
A leak or burst pipe — what to do first
Stop water at the main, kill power if it's near electrics, document, then call the building/landlord. Don't wait — water damage compounds.